This session is your guide to turning tense situations into productive outcomes. Learn practical methods, actionable tips, and proven tricks to communicate effectively, defuse conflict, and achieve your goals—all without escalating to a metaphorical parking lot brawl. Whether you’re an analyst, project manager, or any project professional, these strategies will help you navigate tricky encounters with confidence and grace.
Key benefits include:
- Identifying tension points
- How to minimize conflict
- How to prepare for conversations with difficult people or delivering bad news